Terms and Conditions
These terms shall apply to all work undertaken on behalf of Clients by Fletcher International Export Consultancy (FIEC) unless varied by written agreement.
1. Recommendations – All forecasts, estimates and recommendations are made in good faith and based on the information available to FIEC at the time. The preparation, achievement and successful implementation of such forecasts, estimates and recommendations are normally dependant at least in part on the client’s staff or on outside information provided by them or other factors outside the control of FIEC. No statement is therefore deemed to be a representation, undertaking or warranty or contractual term and FIEC will not be liable if such statement proves inaccurate.
2. Work Undertaken – Each assignment is restricted to the work defined in the FIEC proposal and/or in the terms of reference prepared by or agreed with the Client. Any variations to the scope of work or to the time scales involved will be agreed in writing. FIEC will use its best endeavours to adhere to any timetables or schedules agreed with the Client.
3. Confidentiality – FIEC will not disclose any information about the client’s affairs without prior authority from the Client unless instructed to do so by a court of law. Similarly, any reports or advice given to the Client are for the use of the Client only and must not be disclosed to a third party without prior written agreement. FIEC will take all reasonable precaution against such disclosure by any subcontractors.
4. Early termination – As per contract and/or to be agreed.
5. Quality of Performance – FIEC will make its best endeavours to ensure that it works to a professional standard but shall not be liable in any way for any loss or damage, or for any liability to third parties, incurred by the Client as a result of any act or omission, whether negligent or otherwise.
6. Fees – Will be as per written quotation.
7. Fee Increase – Fee rates will be held for the duration of the assignment, unless this exceeds six calendar months. Where a single assignment exceeds six months’ duration, after each six months fee rates for that assignment may be increased as agreed but not less than the official rate of inflation ruling at the time of the increase.
8. Expenses – Travel, hotel and expenses, such as communications incurred by FIEC, are not included in the fees and will be recharged to the Client at cost.